Privacy Policy

This Privacy Policy describes how Chainless ("we," "us," or "our") collects, uses, and protects your personal information when you use our desktop trading application and related services ("Service").

1. Information We Collect

1.1 Personal Information

We collect the following personal information:

  • Email Address: Required for account creation, license generation, and communication
  • Payment Information: Processed securely through our payment processors (not stored on our servers)
  • Contact Information: When you contact our support team

1.2 Technical Information

We automatically collect certain technical information:

  • Device Information: Operating system, hardware specifications, unique device identifiers
  • Usage Data: Application usage patterns, feature usage, session duration
  • Performance Data: Error logs, crash reports, performance metrics
  • Application Logs: Technical logs for debugging and performance optimization
  • Trading Symbols: Symbols you view for debugging and performance optimization

Important: While we collect application logs for technical purposes, we do NOT collect or store sensitive financial data including order quantities, account balances, Interactive Brokers account IDs, passwords, or other account credentials. Our logs may contain information about trading activity (such as symbols being traded and order timing) for debugging and performance optimization, but do not include sensitive financial details or account access information.

2. How We Use Your Information

We use the collected information for the following purposes:

  • Providing and maintaining our Service
  • Processing subscriptions and managing user accounts
  • Generating and validating software licenses
  • Improving application performance and user experience
  • Providing customer support and responding to inquiries
  • Debugging technical issues and optimizing performance
  • Communicating important updates about our Service
  • Ensuring compliance with legal obligations

3. Information Sharing and Disclosure

3.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in:

  • Payment processing (Stripe)
  • Email communications
  • Cloud hosting and data storage
  • Analytics and performance monitoring

3.2 Legal Requirements

We may disclose your information if required by law or in response to:

  • Valid legal processes (subpoenas, court orders)
  • Government requests
  • Protection of our rights and safety
  • Investigation of fraud or security issues

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Security

We implement industry-standard security measures to protect your information:

  • Encryption of data in transit and at rest
  • Secure servers with restricted access
  • Regular security audits and updates
  • Access controls and authentication measures
  • Secure software development practices

5. Data Retention

We retain your information for as long as necessary to:

  • Provide our Service to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Improve our Service

Account information is typically retained for the duration of your subscription plus a reasonable period thereafter for support purposes.

6. Your Rights and Choices

6.1 Access and Correction

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Update your account information

6.2 Data Deletion

You may request deletion of your personal information, subject to:

  • Legal and contractual obligations
  • Legitimate business interests
  • Security and fraud prevention requirements

6.3 Data Portability

You may request a copy of your personal information in a structured, machine-readable format.

7. International Data Transfers

Your information may be processed and stored in countries other than your own. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable privacy laws.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

  • Posting the updated policy on our website
  • Sending email notifications to registered users

Your continued use of our Service after such changes constitutes acceptance of the updated Privacy Policy.